The Information We Collect and How We Use It
The Company collects information from you that could be used to identify you ("Personal Information") in four main areas of the Me ta-eHealth.com Web site (the "Web site"):
1. Doctor's sign-up area - includes name, email address, address, telephone number and other personal information used to create your profile.
2. Patient's sign-up area - includes name, email address, address and other personal information used to create your profile.
3. Log-in area - includes user name and password.
4. Online store area - includes name, address and credit card information. The Company also collects Personal Information from your Healthcare practitioner ("Personal Health Information"). This information relates to your treatment by your healthcare practitioner and is used exclusively for that purpose. If you have any questions relating to your Personal Health Information, please contact your healthcare practitioner directly.
The Company may also collect Personal Information that you provide voluntarily through discussion groups made available to you on the Web site.
The Company and its necessary service providers use your Personal Information in order to operate the Web site, to deliver the services and/or products offered through the Web site and to provide you with information about other products that may be of interest to you. There may be several entities that require access to yo ur Personal Information in order to provide a service or product offered through the Web site and to provide you with information about other products that may be of interest to you. Some of these entities may provide routine services, such as credit card processing, wherea s others may provide key elements of services or products. For example, if you order products through the online store, your name, address, product ordered and shipping information will be forwarded by the Company to the product supplier so that the product can be shipped to you or your healthcare practitioner. If you do not wish to receive information about other products, visit the Contact area of the Web site, where you may opt out of receiving such information.
Meta-eHealth may use your Personal Informatio n to generate Aggregated Information that does not allow you to be personally identified or contacted. Aggregated Information shows user activity as a whole rather than on an individual basis and may be used by Meta-eHealth to provide insight on the usage of the serv ices. For example, the Company might compile Personal Information in order to determine the pe rcentage of users that live in a particular geographic area.
When We Disclose Your Information
In addition to the confidentiality obligation s set out above, unless required by law, the Company shall not provide, or make available, the personal medical information of any individual patient to any person other than such patient and their healthcare practitioner who has subscribed to the Company services.
Meta-eHealth will otherwise only release your Personal Information to third parties in the following limited circumstances: (i) if a law, regulation, search warrant, subpoena or court order legally requires us to do so; (ii) if our rights or property or the rights or property of our affiliates, subsidiaries, service providers or th e users of our Web site or services are in jeopardy; or (iii) if the personal safety of user s of our Web site or services or other members of the public is in jeopardy.
Meta-eHealth may share non-personal aggregate, or summary, information regarding information captured with third parties, such as Merchants. For example, Meta-eHealth may inform Merchants of the total number of Meta-eHealth users who have specific medical or chiropractic specific conditions.
The Company recognizes that your privacy is im portant to you. Meta-eHealth employs security measures in order to prevent the loss, misuse, and alteration of Personal Information under our control. However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, Meta-eHealth, its affiliates, subsidiaries, service providers and their respective officers, directors, employees and ag ents do not represent, warrant or guarantee that Personal Information will be protected against misuse, loss or alterations and do not accept any liability for Personal Information submitted to or collected by them nor for your or third parties' use or misuse of Personal Information.
Technical measures to protect your privacy include, in many instances, the use of passwords and the support of encryption technology in orde r to ensure the privacy and integrity of your Personal Information. Specific examples are outlined in the following section.
Personal Health Information Service
When your Personal Health Information is su bmitted to the Company by your healthcare practitioner over the Internet, the Company will support encryption technology designed to protect your Personal Health Information as it travels to it. Once the Company receives your Personal Health Information, it is posted in an area that is accessible to you through use of a password. You are responsible for keeping your password confidential and you will be solely responsible for all uses of your password, even if such uses were not authorized by you. If you become aware of any unauthorized use of your password, you are responsible for contacting us to request deactivation of your password. You may be given the opportunity to select a "remember password" function on the Web site. If you select this option, your password will thereafter be automatically identified when you access the Web site and you may access your Personal Health Information without re-entering your password. This means that anyone with access to your computer may have access to your Personal Health Information. You alone are responsible for controlling access to your computer and preventing unauthorized access to your Personal Health Information.
When your Personal Information is submitted to the Company in connection with the purchase of products through an online store, the Compan y will support encryption technology designed to protect your Personal Information as it travels to its ordering system.
The Web site is not intended or designed to attract children under the age of 13. We do not collect Personal Information directly from any person we actually know is a child under the age of 13.
Updated January 1, 2007
In order to receive credit, all returned merchandise must be received by METAGENICS or ARNOLD NATURAL MEDICINE, INC. in its original and resalable condition and must have at least six (6) months until expiration based on the printed expiration date. All credits will be issued by ARNOLD NATURAL MEDICINE, INC.. Returns may be subject to a 15% restocking fee and shipping charges.